D365 CE Functional Consultant

Engagement Type: End user

Description: Currently looking for a passionate CE Functional Sr Analyst who is responsible to configure, implement, maintain and upgrade functional/business areas in Customer Engagement (CE) application modules, analyse user requirements to determine CE system configuration and customisation.

Minimum Years Experience: 5 years

5 Key Skills Required:

– Demonstrates 5+ Years of MS Customer Engagement (or similar CRM system) and or experience in a functional or BA role.
– Good working knowledge of technical aspects of CE, including, for example, workflow and Javascript.
– Global rollout experience preferable.
– Broader ERP rollout experience preferable.
– Excellent interpersonal and communication skills.

5 Areas of Responsibility:

– Works with the programme team and business units to design, configure, test, train and implement Customer Engagement (CE) across the business.
– Work closely with the D365 Finance and Operations team to ensure consistency and seamless integration between the CE platform and Finance and Operations platform.
– Provide support for users of the business, identifying, troubleshooting and resolving issues reported by users. Follow established processes for support, including logging issues, escalating internally or with partners r Microsoft, document solutions etc.
– Identify opportunities for system or process improvement and progress accordingly.
– Work with other project teams and assist as needed with delivering adoption and optimisation opportunities.

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